Unchartered operates as a specialized digital investigations firm with a team boasting over 75 years of combined intelligence and investigative experience. The company provides strategic due diligence services, uncovering hard-to-find data and identifying key risks for individuals and organizations across multiple continents. Their research capabilities span 15 languages and cover regions including the U.S., East Asia, the Middle East, and both Western and Eastern Europe. Unchartered's clientele includes professional athletes, high-ranking government personnel, military officials, and other prominent figures who require discreet, thorough investigative services and OSINT training.
When Unchartered approached us, their existing website suffered from significant design and functional deficiencies that were undermining their ability to attract their elite clientele effectively. The site's poor user experience and technical issues were particularly problematic given their target market's expectations for premium, professional service delivery. The timing of the redesign coincided with important business developments: the company was expanding their service offerings and adding new members to their board, which also required substantial content updates alongside the design overhaul.
The primary objective was to create a premium digital experience worthy of Unchartered's high-profile clientele while preserving the company's established brand principles and visual identity. We focused on comprehensive user experience improvements across every page of the site, ensuring intuitive navigation and seamless functionality that would reflect the precision and professionalism clients expect from a firm handling sensitive investigations. Our approach involved systematic redesign of all site elements while carefully maintaining brand consistency, then expanding the platform to accommodate new service information and updated organizational details. The result is a polished, professional website that effectively communicates Unchartered's expertise and reliability to clients who demand nothing less than excellence.
